Overview

Bitrix24 and 3CX IP PBX integration

Key application features

Lead creation for new customers
Missed call logging
Call card popup (inbound/outbound)
Outbound calls from CRM (click-to-call from a record)
Activity creation when a call ends
Uploading call recordings to the created Activity
Smart routing (inbound calls are automatically routed to the employee assigned to the customer in CRM)

To configure the integration, you need

3CX IP PBX↗ AI Edition (was formerly called Enterprise) with API access
A static IP address
Bitrix24 Cloud or On-primes Edition of any edition
Valid SSL certificate for On-premise Bitrix24

How the integration works

The application connects the 3CX PBX API to the Bitrix24 REST API and converts call recording files from WAV to MP3 on an external server (Bitrix24 accepts call recordings only in MP3 format).