Setting up routes

To enable the module to integrate into dial plans, you need to configure routes in the Incoming Lines Processing block.

To proceed to settings, click the edit icon in the block header:

Add each of the incoming lines connected to the integration into the table, filling in all available fields as in the example:

Parameter	Description
Enabled	Indicates whether the processing rule is active
Name	Name of the rule
Destination	The destination to which the call will be directed after the application embeds
Responsible (Bitrix24)	The employee who will be responsible by default for calls from unknown customers
Transfer to Responsible	Flag that enables transferring the call to the employee responsible for the given customer, when the customer can be identified by phone number
Show Client Name	Flag that enables transmitting the customer’s name to the phone if the customer was identified by phone number and such capability is supported by the phone

After saving the line settings in the module, go to the Inbound Routes settings (Connectivity -> Inbound Routes) and for each of the lines involved in the integration, set the corresponding application rule as the destination:

Upon completion of the setup, run the PBX configuration rebuild.