Overview

Bitrix24 and Yeastar P-series integration

Integration allows you to:

1. Use smart routing functionality (incoming call will be automatically directed to the employee assigned to this client in CRM)
2. Use the Bitrix24 CallTracking functionality (the name of the line is transmitted during an incoming call)
3. Reduce the time for outgoing calls: optionally, for each internal number, you can enable automatic pick-up when calling from CRM
4. Control the parameter for creating leads by new numbers

To configure integration, you need to have:

• Yeastar P-Series Phone System ↗ On-premises, Software Edition or Cloud Edition
• Bitrix24 Cloud or On-Premise edition
• A valid SSL certificate is required for a Bitrix24 On-Primes
• Static IP-address

Important notes:

• The integration module supports internal numbers up to 4 digits inclusive
• The PBX must be configured to work with international phone number format

How integration works? The application implements the connection of the Yeastar P-series IP PBX API with the Bitrix24 REST API, and also converts audio conversation recordings from wav format on the external server side (conversation recordings are created on the Yeastar IP PBX only in wav format) to mp3 format (Bitrix24 accepts conversation recordings only in mp3 format). This implementation allows you to remove a significant load from the IP PBX processor.

Note

PLEASE NOTE that voice SIP traffic does not go anywhere beyond your PBX. In Bitrix24, it transmits only the following: a REST API request to raise a call card, a phone number and a conversation recording.