Overview

Bitrix24 and FreePBX integration

Main features of the application:

• Creating leads for new customers
• Logging missed calls
• Displaying the call card (incoming/outgoing)
• Making outgoing calls from CRM (by clicking on the number in the card)
• Creating an Activity after the call ends
• Uploading the call recording to the created Activity

To set up the integration, you need:

• FreePBX ↗ version 13–17
• Lame codec installed on FreePBX
• Call recording format set in FreePBX from the list (wav, gsm, ima)
• Static IP address (must be obtained from your internet service provider)
• Bitrix24 Cloud-version or On-primes Edition
• For on-premise Bitrix24, a valid SSL certificate is required

How the integration works:

The application implements communication between the FreePBX API and the Bitrix24 REST API.
It is important to understand that voice SIP traffic does not leave your PBX. Only REST API requests for call processing, the phone number, and the call recording are transmitted to Bitrix24.