Processing of incoming lines

In this section, all active incoming lines that are on the PBX are displayed for configuration.

Settings	Descriptions
Trunk Activity	The option enables or disables trunk integration with your Bitrix24.
Transfer to the appropriate employee	The option enables the transfer of the call to the appropriate employee if the caller’s number is associated with any entity in the CRM/
Appropriate	The user responsible for the new lead calling from an unknown number.
Adapt Caller ID	The block of incoming number conversion settings. There are cases when incoming numbers are not transmitted in an international format, for example 8029 instead of +37529. Adapt Caller ID allows you to convert a number. The configuration is performed similarly to the PBX settings. For details visit: Yeastar Caller ID documentation ↗